Refund & Cancellation Policy

Subscriptions & renewal

Paid plans are billed in advance through Stripe and renew automatically each billing period (monthly or yearly, as chosen) until you cancel.

How to cancel

You can cancel anytime from your account settings. Cancellation stops future renewals; your plan and remaining benefits stay active until the end of the current paid period. After that you move to the free tier.

Refunds

• Subscription fees for the current period are generally non-refundable once the period has begun, except where required by law. [CONFIRM stance with counsel.]
• EU/UK consumers: where a statutory right of withdrawal applies, you may be entitled to a refund within the cooling-off period; by starting to use the service you may consent to begin before that period ends. [CONFIRM exact wording with counsel for the EU/UK.]
• Credit packs are one-time purchases. Unused credits do not expire while your account is open; purchased credits are non-refundable once used. [CONFIRM.]
• If you were charged in error or experienced a billing fault, contact us and we will make it right.

Chargebacks

If you have a billing concern, please contact us first at [CONTACT EMAIL] — we can usually resolve it faster than a chargeback. Accounts with fraudulent chargebacks may be suspended.

Contact

Billing questions: [CONTACT EMAIL], [LEGAL ENTITY].